Summary 

The Inside Sales Support Specialist is responsible for assisting Baker Distributing grow the HVAC and refrigeration lines of business sales by providing sales support, technical support, logistical information, pricing information, product information and inventory management. The ultimate goal of this role is to assist with sales efforts within the assigned region.  

Essential Duties/Accountabilities  

• Assist Sales Centers in the support of House Accounts 

• Request quotes from vendors. 

• Release bids to sales orders. 

• Track orders for timely job site delivery. 

• Create customer quotes and submittals. 

• Assist in the creation and execution of all HVAC and refrigeration marketing and promotional efforts. 

• Distribute pricing updates and company specials applicable to the area to the appropriate customers on a consistent basis. 

• Participate in Baker revitalization initiatives and implement associated action items. 

• Embrace and assist in Baker/Watsco technology initiatives. 

• General Sales Center Support 

• Other duties as assigned. 

Work Environment  
 

• The employee is regularly required to work in a sales center, and a warehouse. 

• While performing the duties of this position, employee will travel to Company locations and works in sales centers and other warehouse/storeroom environments. 

• Position will require employee to travel between sites in all types of weather and employee may be subjected to all types of weather conditions  

Physical Demands  

• Must be able to frequently lift up to 50 pounds. 

• The employee frequently is required to stand sit or walk, climb, kneel, crouch, or crawl. 

• Ability to utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time. 

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

• The employee may use equipment such as forklifts, pallet jacks and other warehouse equipment.  

Travel  
 

This position does not require travel.  

Required Education and Experience  

• High School Diploma or GED required. Bachelor’s Degree in Business or related field preferred. 

• Minimum 2-4 years operational experience within the HVAC and refrigeration industry and product lines associated with HVAC and refrigeration, preferably in the operations of a wholesale HVAC and refrigeration equipment supply house.  

• Proficiency in air conditioning, heating and ventilation equipment at a wholesale distribution level. 

• Experience in sales, operations, purchasing and inventory management. 

• Strong interpersonal skills including sales, problem solving and customer service are absolutely required. 

• Capable of working in a fast-paced environment with skills to multi-task on different levels. 

• Must possess the attitude of wanting to learn, teach and lead. 

• Mechanical or Technical background. 

• Proficient in Microsoft Office products. 

Skills

• Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups. 

• Excellent customer service mindset with the ability to develop long term relationships 

• Excellent written and verbal communication skills 

• Excellent analytical aptitude with a proven ability to analyze/interpret data 

• Strong and creative problem-solving skills 

• Ability to work independently and in a team environment 

• Proactively seeks continuous process and service improvements 

• Must be proficient in speaking, reading, and understanding English to ensure full compliance with safety standards, training, policies, and procedures.